Computer Consulting and Support Services


Dell - The power to do more
 

Consultative Services

This option consists of reviewing the business operations with one of our senior consulting staff and providing recommendations to provide for growth, to enhance performance, to improve reliability, or to reduce costs.

Business Infrastructure Services

This service consists of spearheading the technical aspects of opening a new office, branch office or new business. Through years of experience, we have partnered with many companies that provide the complimentary services needed to open or move an office. These include data cabling and telephony solutions, Internet solutions, digital photocopy solutions, and electrical solutions.

Integration Consultation

This service provides for the evaluation and planning of a proposed installation or upgrade. Foresee Computing can act as an educated impartial consultant to provide your business with advice on which upgrade path to pursue. We can further act to rate and summarize proposals from various service companies, such as Internet service providers, web page developers, and computer software integrators.

Support Services

This service effectively involves sending a technician to restore service including data recovery on a time and materials basis. The technician works on the problem continuously until service is restored. While our best effort will be to restore service on-site, some problems may require solutions from third parties off-site at additional cost.
The following fees will apply:
  • $135.00/hr for consulting and project management services
  • $105.00/hr for computer repair and maintenance service on site
  • $125.00/hr for networking support, server service, router and firewall configuration
  • $85.00/hr for remote technical support services
  • $110.00 for remote network and server management services
  • $85.00/hr for computer repair and maintenance service depot service
  • $60.00/hr phone support billed in five-minute increments
  • $125.00/hr for emergency on-demand and after-hours computer repair service
  • $160.00/hr for emergency on-demand and after-hours networking support, server service, router and firewall configuration

*All support, service, and consulting services are billed on a minimum of 2 hours within the Greater Toronto Area.
*All support, service, and consulting services provided outside the Greater Toronto Area carry a minimum of 2 hours of service and additional charge for travel time and related travel expenses.

System Integration Services Breakdown of LAN Installation Costs

Foresee Computing's normal rate for LAN installation and configuration is $1000/day ($125.00/hour). Foresee Computing can price an installation by the job rather than by the hour based on an estimate prepared by a consultant. Pricing by the job means no surprises for the customer and allows the customer the flexibility to finance the installation along with their computer purchase. Our services include cabling, server and peer-to-peer networking, network application installation and configuration, data migration, and Internet connectivity. 

Typical labour components for a LAN installation consist of the following (costs exclude HST):

Activity
Unit Cost
File Server (Windows Server/SBS Server)
Install, configure, and test the following:
  • Network interface cards
  • RAID hard disk subsystem (if applicable) Network operating system,
    Login Scripts, Drive Mapping Tape or Hard Drive backup system
    and software Uninterruptible power supply and software

 
  • $2400/Server


Existing Workstation
Install, configure and test the following:
  • Network Domain Login Configuration
  • Network interface cards
  • Network drivers
  • Network Protocols
  • Drive Mapping
  • $400/Unit

Unit must be operational, running a version of Windows supported by Microsoft. Further charges may apply to bring system to operationally ready state for networking.


New Workstation
Install, configure and test the following:
  • Same as existing workstation above
  • $300/Unit


Printers/Plotters
Install, configure and test the following:
  • Print server
  • Network printers/plotters
  • $150/Unit


Networked Software
Install, configure and test software provided by the customer
  • Cost Varies


Operating Practices

Payment Terms and Time Sheets

Invoices for service and consulting are submitted on a monthly basis for service agreements and submitted at the end of the day for consulting and on-demand service, with payment requested upon receipt. Invoices for equipment are submitted upon ordering with payment requested upon delivery. A 50% installment is required for system integration requiring cabling or above $5000.00, with a further 25% due at completion and the final 25% due 30 days after completion. This payment is generally arranged in the form of three cheques at the time of confirmation of our services. All invoices include service reports listing activities performed, the technical personnel involved, and the time expended.

Credit Terms

After application and approval for credit, terms of net30 will be provided for the customer.  Our customers are required to make full payment for services upon presentation of invoices within thirty – (30) days.  After 30 days, interest at a rate of 2% per month is charged.

Quotations

Quotations for hardware are provided upon request at no cost. Initial consultation for the purposes of giving a quotation for hardware solutions is free, although any subsequent consultation to the client for complex solutions carries our normal hourly consulting fee.

Confidentiality

All information provided to us shall be held in confidence and all materials returned at the end of the project.

On-going Support

On-going support is always available from Foresee Computing on an “as required” basis at our regular hourly rate.  Telephone call support up to one month after the project is completed is provided at no cost. Service contracts are offered to our customers in block rates, with minimum 6-month contract periods.  The fee includes on-site service and telephone support. Foresee Computing's normal rate for service contracts start at $640.00 per month and include 8 hours on-site service (including emergency service) and unlimited telephone support.

Equipment/Software Provision

If a preferred equipment/software supplier has already been selected, we are always pleased to work with the current vendor. If we are requested to provide quotations, then our personnel locate the sources that fit the solution and look for the most competitive prices.

Service Warranty

Foresee Computing will resolve any installation errors or faults reported within 30 days after project completion at no cost to the client.

Hardware & Software Warranty

All equipment is typically warranted for parts and labour for a minimum of 1 year.  Vendors provide their own warranty. Servers are typically warranted for parts and labour for 3 to 5 years. The software manufacturer typically warrants software, with periods ranging from 30 days to 1 year.  After the initial support period, it is up to the customer to decide if a support contract with the software vendor is necessary or if pay-per-incident support along with our support is adequate.

 
Microsoft Partner

 
Foresee Computing is a service, integration, and computer consulting firm. We specialize in small-medium size business catering to the Greater Toronto Area and surrounding regions.


Services Overview

Foresee Computing Inc. is a multi-faceted service organization, performing on-site computer consulting, service and networking. Foresee Computing's personnel are flexible and adaptable, highly competent and responsible, and able to work independently for the good of the client and the company.

Contact Us

3920 Chesswood Drive, Toronto
Telephone: (416) 635-5669
FAX: (416) 635-6424
E-mail: info@foreseecomputing.com

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